Login errors: what each message means and how to clear it

Most failed logins come down to the same handful of causes. Find the message you are seeing in the first column, then follow the fix on the right before you try a fourth or fifth time.

What you see Why it happens What to do
Password rejected, though it looks right Passwords are case sensitive, and phone keyboards often add a space when you paste from a message. Retype it by hand instead of pasting, with Caps Lock off. If the browser filled the box for you, delete that saved entry and enter the password fresh.
“Number is not registered” The number was typed with +880 or with a space, or it is not the number the account was opened with. Enter 11 digits starting with 01. If it still fails, check the bKash or Nagad statement for the deposit you made and use the number that sent it.
The SMS code never arrives The code goes to the SIM inside the phone, and delivery slows down when the network is busy. Let the on-screen timer finish before asking again, because a second request cancels the first code. Restart the phone, check blocked senders, then use live chat.
Logged out in the middle of play Clearing browser data, an app update, or a sign-in on another device ends the open session. Sign in again; your balance is not affected. Keep one main device signed in at a time and update the app to version 2.7.3.
Page reloads back to the form A weak data connection, or a browser serving a stale copy of the page. Switch between Wi-Fi and mobile data, then reload. On Android, clear the browser cache or sign in through the app instead.
Account limited until documents are checked A first withdrawal starts an identity check against your NID, passport or driving licence. Send one clear photo of a single document; the review usually takes about 2 hours. Login and play continue while the check runs.

Which login to use: number, username or the app

All three routes reach the same account and the same balance. Choose the one that matches the device in your hand rather than switching back and forth between them.

Login type Where it works What you enter Good to know
Mobile number Browser and app The 11-digit number starting with 01, plus your password Quickest when the registered SIM is in the phone
Username Browser and app The username you picked at sign-up, plus your password Useful after you change SIM cards
App sign-in Android 8.0 and above · version 2.7.3 · 36 MB The same number and password, entered once Same account, smaller screen; update the app when a new build appears

Logging in, step by step

Four short steps from opening the page to seeing your balance. Nothing here needs an email address, and nothing changes if you switch from the browser to the app halfway through.

Player entering a mobile number and password on the CK444 in apk login screen while holding a phone

One account, browser and app

Nothing extra to learn: the app asks for the same number and password as this page, and your balance and open bets follow you across. Install the 36 MB APK once on Android 8.0 or newer, then keep it current. See the app page for the install order and version notes.

Account safety: five habits worth keeping

A stolen login costs more than a bad session. These five habits take a minute each and close the routes most accounts are lost through.

  • Use a password you have not used elsewhere. A password borrowed from email or social media travels with every leaked list of logins. Mix upper and lower case, add a number, and make it longer than eight characters.
  • Never pass an SMS code to anyone. No member of the support team needs the code that lands on your phone. Whoever asks for it is after the account, whatever name or profile picture they are using in the chat.
  • Sign out on shared handsets. Shop phones and borrowed handsets keep sessions alive long after you hand them back. Sign out when you finish, and skip the remember-me box on any device that is not yours.
  • Install the app from this site only. The current build is version 2.7.3 at 36 MB. APK files forwarded through messaging apps can be altered, so download from the app page each time rather than reusing an old copy.
  • Keep your name consistent with your documents. The name on the account has to match the NID, passport or driving licence you send before the first withdrawal. Small spelling differences are the most common reason a payout is held back.

Locked out: resetting a forgotten password

The reset goes to your phone, not to an inbox, so keep the registered SIM with you for the two minutes this takes.

  1. 1
    Ask for the reset

    Tap Forgot password under the password field and confirm the mobile number you log in with. The message goes to that number alone.

  2. 2
    Set a new password

    Open the message on the same phone and follow the link. Choose a password this account has never used; the old one stops working the moment you save.

  3. 3
    Sign in and look around

    Log in straight away and check the balance and bet history. Anything unfamiliar means change the password again and tell live chat what you saw.

Answers to the login questions we get most

1I know my password, but the login page keeps rejecting it. Why?
Nine times out of ten the field has picked up an extra space from a paste, or Caps Lock is on. Retype the password by hand instead of pasting it. If your browser filled the box for you, delete that saved entry and enter the password fresh, then try again.
2The SMS code never arrives. What else can I try?
Give the timer on the screen time to finish before asking again, because a second request cancels the first code. Then restart the phone so it re-registers on the network. Check whether a message filter is blocking the sender. If two attempts fail, live chat is open 24/7 and can look at the account.
3Can I stay signed in on two phones at once?
You can, but the sessions do not always behave well. A new sign-in can end the older one, and an app update does the same. For steady play, keep one main device signed in. Sign out on any second handset when you have finished, especially if it is shared with family.
4I cannot remember which number I registered with. What now?
Open the bKash, Nagad or Rocket statement for the deposit you made and check the sending number, since it has to be the one on the account. If you paid by bank transfer, look at the slip. When the number is still not clear, message live chat with the date and amount so the team can trace it.
5Is it safe to log in on a shared or cyber café computer?
Only if you sign out afterwards and never tick the remember-me box. Clear the browser history and close the window in full, not just the tab. On a shared machine the saved-password prompt is the main risk, so choose never when the browser offers to store it. Playing from your own phone is safer.
6Does my login still work while my documents are being checked?
Yes. You can log in, deposit and play while the identity check runs, and that review usually takes about two hours. What pauses is the first withdrawal; the money stays in the balance until the check clears. Send a clear photo of one document and the whole process moves faster.